Eric Conrad
General Manager, Fidelity Hotel
FOOD PATRONUS | A local craft beer
EARLY DAYS | Grew up in the small town of Alliance, OH. I played almost every sport I could try growing up and got pretty good at some of them. I also enjoyed singing and acting in local plays and musicals. I needed a job in college and answered a Craigslist ad for an "Innkeeper". I had no clue what it meant but showed up and got the job. Turned out to be Ohio's only AAA 5 Diamond hotel. I was hooked immediately on hospitality and the service industry.
EDUCATION | Went to college for architecture for the first 2 years and realized I wasn't going to make it, not artistic enough. Switched to Business Management, while working in hotels through college. I still very much enjoy learning about architecture though.
BACKGROUND CHECK | I worked for my father's plumbing company in high school and into college. He is my hero and it's cool to be able to say I worked alongside him. It taught me a lot about hard work and dedication to doing things the right way. I learned the right way might be the more expensive way, the longer more time-consuming way, but it's still the right way to do things. There's great pride in building houses for a family to live in, just like providing a room or meal for them. My first job in hotels was an InnKeeper at Inn Walden. Which meant valeting cars, completing turndown service, bellman, running requests, bartending, and attending to the daily tea services. I learned a lot, and at a high level. I moved over to a Marriott and served room service, and the dining room, and then bartending. Got into management and moved around doing restaurant and banquet management. Ended up in Los Angeles at the Westin Bonaventure, a 1400-room property, working the multiple outlets we had. I moved into guest services there as well.
I started with New Waterloo in May 2024 as the first hire for the Fidelity Hotel. I am the General Manager for the property. We are currently preparing the property for it's first guests in 2025.
WHY I LOVE NW | The people and culture. Our team cares about each other, and cares about the community we serve.
HOSPITALITY PHILOSOPHY | I focus on memories. A guest will leave our property or restaurant with essentially only 2 things that they did not arrive with. The memory of their stay- the people they met and things they did, and the receipt of how much it cost. Our goal is to make sure the memory has more value than the receipt.
SUPER POWER | Very loud whistling. And I'm a Browns fan, so that counts as a superpower.